AcumenEdge:Call Centre Inbound Capacity and Capabilities

AcumenEdge runs a small specialist inbound call centre operation.

 12 computerised workstations

10 incoming telephone lines (currently)

Advertising Response Capabilities

These facilites enable AcumenEdge to easily handle:-

Monday to Friday Newspaper / magazine advertising response campaigns

Weekend Newspaper / magazine advertising response campaigns

Small TV campaigns

but not the Coronation Street 7.45pm advertising slot !!

Call Handling Capacity 

400* calls per hour of 1 minute duration

3200* per day of 1 minute duration assuming 9.00am to 5.00pm answering. 

A 1 minute call will complete a brochure fulfilment call or advertising response where the callers contact details are captured, media question is asked, and three other marketing type questions can be answered in that time

*Assumes an evenly distributed call arrival throughout the period