Consultancy Services

A call or contact centre can be anything from a single person up to an operation with many hundreds of personnel. All need to follow processes applicable to their business and the demands of their business. The technology employed and the degree of systems integration will differ widely with each centre and will present different challenges.

AcumenEdge works with customers to build world class contact centres that maximise the business potential from customer contact using telephone, facsimile, post, e-mail, the World Wide Web and interactive voice-response telephony. We also offer a range of training courses to maximise your call centre productivity.

The contact centre is often at the heart of any successful CRM strategy, and its evolution from the traditional call centre has placed fresh demands on organisations, teams and individuals. Improving customer interaction and service, and maintaining consistent high levels of experience for the customer across all communication media is a growing priority for all organisations.

We work with customers to understand their contact centre needs, and in the assessment of the technology, strategy deployment and integration of world class contact centre operations.