Call Centre Outsourcing

AcumenEdge provides a small specialist inbound call handling option for companies wishing to handle a large volume of incoming  calls whether the service provided is for:

• advertising response
• brochure fulfilment
• a customer helpline
• an ordering facility
• a customer information line
• a company switchboard
• or a virtual merchandising service,

AcumenEdge's management team's experience in inbound call handling stretches back to 1988  when they were involved in the last of the government's major privatisations such as BAA, and BT3 in 1993. In addition to those,they set up inbound and brochure fulfilment projects for the Disneyland Paris launch campaign in April 1992, the DVLA Sale of Marks scheme (M Registration), the US Embassy Visa Information Service and numerous store and dealership location services for Proton,Renault,B&Q,Currys,and Dixons.

With vast experience in advertising response call handling AcumenEdge's management now provide a smaller more focused outsourced inbound operation providing a premier class service.